Solace in the South: East meets West 20-21 April 2017


20 Apr 2017


Highfield Park Hotel
Church Lane
RG27 0LG



Sponsored by
The Guardian logo


Andrew Grant

Heather Jameson and Irene MacDonald

Ruth Cane

Ian Hirst

(Please click on the relevant link to download the presentation)


To apply for a place to attend this event, simply download the Registration Form and Terms and Conditions of Registration here, and send to:


Building on the success of the last two years of full capacity bookings Solace brings you 24 hours of East meets West Leadership time not to be missed. We have a stimulating line up of speakers who offer you the chance to be inspired, excited, encouraged and maybe even incite some debate and self-challenge. Aside from this, the 24 hours of ‘you time’ as a leader will also provide an the opportunity to meet colleagues from across the public service industry in a relaxing atmosphere and interesting surroundings. Don’t miss out on a chance to invest in you and your organisation’s future by coming to learn and exchange views on productivity, politics, profitability, probity, personality, power, persuasion, promotion and presence!.

Thursday 20 April 2017 – OPTIONAL apse logo HALF DAY EVENT


LAUNCH: APSE Commercialisation, Income Generation and Trading Advisory group – Southern region

APSE is pleased to be hosting a new Advsiory Group within APSE’s Southern region to share good practise and service delivery ideas focused on commercial ventures, the development of income generation strategies and trading operations within the sector.

Attendance at this meeting is free for all staff and elected members at APSE member authorities and all delegates of ‘Solace in the South: East meets West’ Seminar.

Seminar Programme 

Thursday 20 April 2017 – Developing Organisations 


Registration, Refreshments and Networking


Welcome and Introduction to the Seminar from Solace South
Joint Chair: Andy Ferrier, Corporate Director, Test Valley Borough Council and Annie Righton, Consultant, Righton Associates


Opening Keynote
Speaker: Jo Miller, Chief Executive Doncaster Council and Solace President


CASE STUDY: Commercial culture – Aylesbury Vale District Council
Chief Executive, Andrew Grant will share with us some of the innovative and commercial ventures they have undertaken. Examples include becoming the first council in the country to launch an online lottery (which is already selling more than 2000 tickets a week); Launching a company, Vale commerce, to offer new services to both businesses and residents; selling our payroll services to other organisations; running a conference centre, generating £200,000 in the last year. These are just some examples of us generating income to help protect frontline services.

Speaker: Andrew Grant, Chief Executive, Aylesbury Vale District Council


Refreshments and Networking


Councillors Commission Findings: Managing effectively within a political Environment
Our roles are unique. We are tasked with leading organisations within a political environment. This brings a different dimension to the role. Political and managerial leaders in local authorities are changing and will change. Heather Jameson will talk to us about the findings from the Councillor Commission (a joint report MJ, LGRU and DeMontford University) and how this impacts on our decision making process, and Irene MacDonald will help us to understand the ‘shared space’ of officer/member. How do we maintain good and effective relationships whilst at the same time maintaining officer integrity and achieve the best outcome for our citizens and communities?

Speakers: Heather Jameson, Editor, Municipal Journal and Irene MacDonald, Solace Associate


Chief Constable Olivia Pinkney, Hampshire Constabulary
Leadership Story from outside local government.


End of Day One


Pre-dinner Drinks



After Dinner Speaker: Paul Shevlin, Chief Executive, Craven District Council

Friday 21 April 2017 – Developing Self 


For residential delegates only:
From 07.00 Breakfast and checkout by 09.00


Welcome and Introduction to Day 2
Joint Chair: South West Branch representatives


Interactive session on Building Leadership, Presence and Rapport
Ruth Cane, Solace Associate will cover how to use your personal presence to build trust, engage and motivate others and will look at the power of your personal brand and how to manage it, so that you say more of what you want to say


Refreshments and Networking


Achieving your digital ambitions - Smarter Digital Services
Is your council wanting to increase the take up of online services whilst maintaining excellent customer service? A partnership of Kent councils have been funding an internal UX (user experience) not for profit consultancy – Smarter Digital Services – for the past four years. The team has worked across Kent and the wider South East using a range of digital tools and customer insight/behaviour change techniques to drive down costs, increase usage and dramatically change the way in which people access services. Spend half an hour with the team listening to their experiences and discovering how your Council could gain from their skills, supporting you on the next stage of your digital journey.

Introduced by: William Benson, Chief Executive, Tunbridge Wells District Council
Speaker: Ian Hirst, Head of Digital and Transformation, Tunbridge Wells District Council


Closing Keynote: Question Time with Bridget McIntyre, Dream on
Interactive session where Bridget will talk about her passion for bringing out the best in people and providing the support and encouragement to others that she has had throughout her life. Over the years she has resisted being sucked into corporate life, striving to maintain her own authentic leadership, not just evidencing the corporate leadership competency framework.


Closing address and Summary: Chair’s Summary


Seminar ends with Networking Lunch