- Only 43% of local government workers in Scotland believe it will become a digital nation by 2020
- 69% believe that digital exclusion is higher in Scotland than the rest of the UK, with a further 44% confirming that digital connectivity is the biggest challenge for the region
- Only 19% believe their organisation has a clear vision for its transformation journey, with 15% stating it never will
- A mere 20% think their organisation is using data to deliver better insight. However 40% of Scottish citizens still don’t trust their council or government to handle their data.
- 79% identify that multi-channel access is a critical success factor for digital transformation in Scotland.
New research released by Civica, a market leader in business-critical software applications, digital solutions and managed services, has provided local government leaders in Scotland with an important wakeup call. Only 43% of local government workers in Scotland believe the country will achieve its vision of being recognised as a truly digital nation by 2020.
This follows the launch of ScotlandIS’ Public Sector ICT Expenditure in Scotland, which predicts public sector spending on digital in Scotland will increase by an average of 4.9% a year over the next three years, taking spend to £877m.
Despite the increase in spending, Civica’s latest report, Dialling Scotland in for digital success, highlights the key obstacles to Scotland achieving its digital vision. While outlining the region’s current digital landscape, the report discusses how Scotland can tackle digital exclusion, empower change, redefine and liberate data and ensure transformation moves beyond purely channel shift.
Positive steps have certainly been made to tackle digital exclusion. The government has launched a new Digital Growth Fund and digital schools programme to support the growth of digital skills in the region – initiatives which are helping keep Scotland’s digital skill level ahead of other UK regions.
In fact, Colin Cook, Director of Digital for the Scottish Government, who was part of Civica’s Leadership Forum said: “We now have the highest level of basic digital skills out of any of the four countries in the UK.”
Despite this, 69% of local government employees believe that digital exclusion is higher in Scotland than other UK regions, with 44% confirming that digital connectivity is the biggest challenge to Scotland achieving its 2020 digital vision.
While public sector organisations must empower change and embrace the digital revolution to safeguard and enhance citizen services, only 19% of local government employees in Scotland believe their organisation has a clear vision for its transformation journey. Worryingly, 15% believe it never will. Setting a clear vision that enables others to buy into is a crucial success factor for change to be meaningful and lasting.
Vital to this is redefining the relationship and unlocking the power data can provide. Currently, only 20% of public sector organisations in Scotland believe they are effectively using data to deliver better insight across the organisation. While increasing Scotland’s data IQ is important, it comes with a further challenge as Civica’s recent citizen survey discovered that 40% of Scottish citizens still don’t trust their council or government to handle their data.
The survey also highlighted that 63% believe the need to make savings is the key driver for transformation across Scotland. However, as the report outlines, transformation needs to move beyond channel shift and deliver true end-to-end services designed around community needs.
Chris Doutney, Executive Director, Civica Digital, commented: “It’s been more than 140 years since, Scottish-born inventor Alexander Graham Bell launched the analogue revolution with the telephone. But we’ve seen more change in the last ten than in the previous 130.
“The pace of acceleration is speeding up – the tipping point is closer than we think, and public-sector organisations must be prepared. There’s no doubt that Scotland has recognised that digital isn’t optional and has actioned steps to enable the region to achieve its full potential.
“It’s positive to see an increase in spending from the government over the next three years. This is vital for the public sector in Scotland to prosper and design and deliver better services around the community they serve. Scotland’s vision is still within reach, but everyone has a part to play to ensure the region dials in for digital success.”
To read the full report, please click here.